State Farm® Insurance Agent Guillermo Morales

"Para darle gracias a Sandra por su ayuda .ella fue super linda me ayudo dándome una cotización para una aseguranza y todo excelente soy nueva en esta aseguranza pero todo se lo debo a Sandra super super recomanda .....te explica cada detalle dudas todo gracias Sandra.....Bendiciones."

"Congrats Maria, you did a great job in answering all my questions, very attentive and knowledgeable. She was very patient, I mean I had a lot of questions as a new driver. Definitely coming back to her! I just transitioned from my parents insurance to my own car insurance!"

"Adriana Zamora una excelente agente! Súper paciente, amigable y comunicativa! Me ayudó con todas mis dudas y ofreció los mejores opciones/descuentos 100% recomendada si van a adquirir algún servicio con statefarm"

"A+"

"Fui a la oficina para que le ayudarán con la cuenta y un muchachito Kevin me ayudo con mi cuenta de statefarm y me ayudo recuperar mi información. Gracias Kevin."

"Le doy gracias a Kevin y Jhoana por ayudarme con mi cuenta y pólizas con Statefarm me ayudaron aplicar un descuento para mi auto. Encontraron buena solución para mi. Se lo agradezco muchas gracias a los dos."

"We wish we could say our experience has been smooth, but it has been a struggle just to get an updated renter’s insurance declaration page for our home. Our property management company updated its P.O. Box address for additional insured parties, and all we needed was for that address to be updated so we could resubmit our declaration page. This has not been an issue for any of our neighbors who use State Farm or any other insurance company.

Unfortunately, this delay has resulted in ongoing noncompliance fees from our property management company. Each month, we’ve had to work with the front office to have those fees waived because Guillermo’s office has not provided the correct documentation to us. We used to receive quick, reliable service from Jocelyn, but now, the level of service from other employees has noticeably declined.

While we have been told the address has been updated in State Farm’s system, that doesn’t help us when our declaration page still shows the incorrect P.O. Box. As far as our property management company is concerned, we remain out of compliance. We want to make sure we’re properly covered and have the correct documentation on file, but we still haven’t received an updated declaration page.

If there were clear communication (for example, if they were waiting on IT or another department) that would be one thing. Instead, we’ve been given no timeline and no real explanation. I work in a similar field, and I genuinely don’t understand how this level of service is considered acceptable.

I hope I’m able to update this review with a positive resolution because I’m disappointed it has come to this. We used to have a very positive experience here, but as of August 2026, that hasn’t been the case for quite some time. We were referred to this office by my partner’s coworker and had planned to recommend them to friends, but after this prolonged and ongoing experience, we can no longer do so in good faith.

Yesterday, my partner called, left a voicemail, and never received a callback or email. Today came and went without any follow-up in any form. Unfortunately, this has happened too many times. As we approach the beginning of September, we’re anticipating another conversation with our property’s front office (on top of our already busy schedules) to explain a situation that continues only because of the delays and lack of communication from Guillermo’s office."

"Excelente servicio me dio Adriana y precios muy accesibles,
Gracias Adriana"

"Muchas gracias Kevin por ayudarme y facilitarme mi proceso con mi reclamo"

"I love this team! Bibiana assisted me in a policy update for my vehicles and within 5 minutes the update was completed! She was friendly, knowledgeable, and willing to answer any of my questions. This team really knows how to help and satisfy their customer's requirements and inquiries."

"Mayra I wanted personally thank you for your assistance with processing my payment on 8/18. You went above and beyond staying online with me past 5:00pm to ensure everything was processed and understanding my situation. I truly appreciate your kindness and the exceptional customer service you provided.
Thank You
Dorothea Terry"

"Cinthia, has been my person to go to since I started my policies in 2024. She’s been very helpful always answer my calls and helps me with my insurance needs. Call her, you won’t regret it"

"Guillermo Morales with state farm was the best she help me get done what I needed no hassles very very helpful I give her a five-star rating"

"Wonderful , smooth experience and excellent rates for my car insurance and home owners insurance. Highly recommend Agent Adriana Zamora Morales she answered my questions and walked me through the process with ease! Thank you!"

"Can’t say enough nice things about Jocelyn, she is so kind and helpful and made everything stress free. I would highly recommend her as an agent."

"Maria is very knowledgeable and worked with me for the best plan! I'm very happy with my coverage. Thank you~"

"I just want to say Jocelyn is awesomeness .I've been with all state over forty years and she cut the price in half. Not to mention she's helped all my family and friends. If I still had my businesses I would of stole her for mine."

"I want to thank Jocelyn for her swift and professional support on getting my insurance, very nice and professional thank you . I highly recommend her with State Farm insurance 🥰🤗🙏💖💖💖"

"Nice person easy to work with. Pleased with result."

"I highly recommend Jocelyn at State Farm\. She has been absolutely amazing to work with\. She is always professional, knowledgeable, and genuinely cares about her clients\. What stands out the most is her dedication—she even makes herself available through her personal phone number to ensure her clients receive the help they need\. She goes above and beyond to answer questions, provide guidance, and make every experience smooth and stress\-free\. Outstanding customer service like hers is hard to find\. Thank you, Jocelyn, for your exceptional support and commitment to your clients\!"

"Great customer service"

"Jocelyn Valdez is a star! I can definitely see her running her own agency some day. She's efficient, attentive, phenomenal at follow-up, and goes way above and beyond for her clients. I have no qualms highly recommending her to all my family and friends."

"Be extremely careful dealing with this company. When you first call, they give you one price, but later they raise it without any notice or explanation.

When you call to challenge the price change and ask for a clear, numerical breakdown of what you're being charged, they offer zero transparency and complete indifference. The representative was completely unprofessional and showed no sympathy for the fact that they quoted one figure and billed another. Deceptive billing practices paired with terrible customer service—look elsewhere.

Tenga mucho cuidado al tratar con esta empresa. Cuando llamas por primera vez te dan un precio, pero luego lo suben sin previo aviso ni explicación.

Cuando llamas para reclamar el cambio de precio y pedir un desglose numérico claro de lo que te están cobrando, no ofrecen ninguna transparencia y muestran una total indiferencia. La atención fue sumamente poco profesional y no mostraron ninguna empatía por el hecho de haber cotizado una cifra y facturado otra. Prácticas engañosas combinadas con un pésimo servicio al cliente. Busque en otro lugar."

"Went to get insurance here, and Yesenia Uriarte went above and beyond to give me the best quotes, and helped me figure what worked for me. She also helped me get the app on my phone, plugged my car up literally went outside in the heat to help me. Customer service at its finest. And then there is 2 other agents named Kevin and Jhoana the kindest people they where so helpful when i walked in they offered drinks and just felt the vibe of kindness. I will definitely recommend this office to all my family and friends and their family and friends.. The atmosphere is family oriented and welcoming. Definitely and insurance company worth keeping with ppl like this makes me feel valued."

"If I could give this company a negative rating, I would. This has been, by far, the worst insurance company we have ever dealt with.

When we purchased the policy, the company thoroughly explained all of the available coverages and benefits. However, once we actually needed to use those benefits, we were told our coverage was being cutoff due to “overuse.” It is extremely misleading to advertise and sell coverage that policyholders are later discouraged or prevented from using when they need it most.

The company has no problem collecting premiums on time every month, but when it comes time to honor the coverage they sold, the experience has been disappointing and frustrating.

Based on our experience, I cannot recommend this company and would strongly encourage anyone considering purchasing a policy to carefully review the terms, ask detailed questions about coverage limits because the sales associates don’t even bother to let you know there are limitations, and understand how claims and benefit usage are handled before signing up."